Make sure that all employees always have access to correct and up-to-date information. With Kundo's internal knowledge base, you can easily keep everyone up to date and ensure that your customers receive the same answer regardless of who they talk to.
Structured and searchable
Updated, quality-assured content
Easy access via a widget in Kundo's dashboard
Guides can be published in one or more categories, and are searchable thanks to a powerful search function. You can choose your own synonyms and alternative search words.
The stylish widget in Kundo gives co-workers easy access to the knowledge base.
Designate content managers for different guides, and they will receive notifications when it is time to review and update the content.
The knowledge base is really easy to navigate for your team members. As you’d expect, you can customize the design to suit your wishes.
You can easily see which guides need to be improved thanks to your co-workers feedback.
Kundo is a cloud-based service. This means that Kundo takes care of all updates and development, leaving you free to focus on other things.
We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!
To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.
As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.
What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.