The telephone continues to be the most popular channel for customer service. Something that our latest report clearly demonstrates. That’s why we’ve made it possible to quickly and easily log and manage calls directly in Kundo.
The telephone continues to be the most popular customer service channel year after year. Now you can manage your calls directly in Kundo’s tools.
Take advantage of all the smart functions for collaboration and follow-up available in Kundo. Make sure that no cases fall by the wayside and that everything that requires follow-up is dealt with by you or your colleagues.
Now Kundo is an even more complete tool! Manage your incoming calls in the same way and in the same place as all your other customer service channels.
With the statistics in Kundo you get an overall picture of all your incoming calls. Get a clear picture of what your customers are thinking and compare your various customer service channels with each other.
We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!
To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.
As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.
What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.