How can we help you?

Kundo is the only platform you need for digital customer service. It lets you work with both ticketing and self-service.
Choose the package that suits you best!

Ticketing
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Take control of your mail by having all your inboxes in a single place, with easy access for you and your coworkers.

  • 2 inboxes
    Inboxes

    Each email address gets its own inbox in the platform. For example: info@company.com and support@company.com have two different inboxes.

  • 1 internal knowledge bank
    Internal knowledge bank

    An internal knowledge bank allows you to easily publish guides in one place so that you and your colleagues quickly can search for the information you need.

  • 3 users
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • Support & start-up
    Support & start-up

    We guide you through configuration and provide digital training videos in the tool so that you can get started with Kundo as quickly and as smoothly as possible.

  • 300 EUR/month
  • Extra inboxes: 100 EUR
  • Extra users: 50 EUR
Full

In addition to email management, you will get a chat, social media, and phone calls in a single platform for more effective ticketing.

  • 6 channels of your choice
    Channels

    Choose the communication channels that suit your needs. A communication channel can be an email inbox, a call log, a chat feed, a Facebook page, or an Instagram account. For example, if you want to use two email inboxes and one chat feed, this counts as three communication channels.

  • 1 internal knowledge bank
    Internal knowledge bank

    An internal knowledge bank allows you to easily publish guides in one place so that you and your colleagues can quickly search for the information you need.

  • 10 users
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • Personal Success Manager
    Personal Success Manager

    A dedicated point of contact who will help you get the most out of using Kundo. Your Success Manager will help you during the full introduction of the platform, and will be there to assist you later on when you need support and coaching to achieve your goals.

  • 900 EUR/month
  • Extra channels: 100 EUR
  • Extra users: 50 EUR
Self-service
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Centralize all your support materials in a searchable help center for your customers.

  • 1 help center with unlimited number of guides and categories
    Help center

    With a help center, you can create guides that answer your visitors’ most frequently asked questions. This enables you to provide 24/7 customer service and reduce the number of incoming cases.

  • Support & start-up
    Support & start-up

    We guide you through configuration and provide digital training videos in the tool so that you can get started with Kundo as quickly and as smoothly as possible.

  • 300 EUR/month
  • Extra help center: 200 EUR

Full

Allow your visitors to help you build up a relevant question bank! Enhance your help center with our unique forum of user-generated content.

  • 1 help center
    Help center

    With a help center, you can create guides that answer your visitors’ most frequently asked questions. This enables you to provide 24/7 customer service and reduce the number of incoming cases.

    with integrated forum
    Forum

    The forum is based on user-generated content and is automatically updated when new questions are asked. This means the content is always up-to-date and relevant to your visitors.

  • Personal Success Manager
    Personal Success Manager

    A dedicated point of contact who will help you get the most out of using Kundo. Your Success Manager will help you during the full introduction of the platform, and will be there to assist you later on when you need support and coaching to achieve your goals.

  • 600 EUR/month
  • Extra help center with integrated forum: 400 EUR
Ticketing & Self-service

Get access to the entire platform and link up your communication channels for more efficient customer service. Reuse support materials from your help center when responding to questions and allow your customers to search for support materials in the chat or in your help center before contacting you.

  • 6 channels
    Channels

    Choose the communication channels that suit your needs. A communication channel can be an email inbox, a call log, a chat feed, a Facebook page, or an Instagram account. For example, if you want to use two email inboxes and one chat feed, this counts as three communication channels.

    of your choice
  • 1 internal knowledge bank
    Internal knowledge bank

    An internal knowledge bank allows you to easily publish guides in one place so that you and your colleagues can quickly search for the information you need.

  • 10 users
  • 1 help center
    Help center

    With a help center, you can create guides that answer your visitors’ most frequently asked questions. This enables you to provide 24/7 customer service and reduce the number of incoming cases.

    with integrated forum
    Forum

    The forum is based on user-generated content and is automatically updated when new questions are asked. This means the content is always up-to-date and relevant to your visitors.

  • Personal Success Manager
    Personal Success Manager

    A dedicated point of contact who will help you get the most out of using Kundo. Your Success Manager will help you during the full introduction of the platform, and will be there to assist you later on when you need support and coaching to achieve your goals.

  • 1 400 EUR/month 1 500 EUR/month
  • Extra channels: 100 EUR
  • Extra users: 50 EUR
  • Extra help center with integrated forum: 400 EUR
Enterprise

Do you need a custom solution for your work with purchasing processes? Do you need customized reports or integration? Get in touch and we’ll help.

Examples:

  • Customized contract drafting 
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • Customized SLAs
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • Customized statistical reports
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • Enhanced Customer Success support
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • Integrations with Ticket, CRM, or
    Single Sign-on systems
    Kanaler

    En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

Some of our satisfied customers
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