Kundo Social

Manage customer service on Facebook

Kundo Social allows you to see everything that is written to you on Facebook Messenger or on your Facebook page directly in Kundo’s interface.

  • Manage incoming questions from Messenger and Facebook

  • No personal Facebook accounts are required

  • See everything that is written to you, all in the same place

See everything that is written to you, all in the same place

Do you find it difficult to stay abreast of everything that is written to you on Facebook? This is no problem with Social, as all messages are brought together in just the one place! And, even better, it all takes place in real time!

 
 

One login, several tools and channels!

Transfer the processing of questions in social media to one tool, where your customer service is. Kundo allows you to bring together all your emails, chats, forums and social media.

No personal accounts are required

With Kundo Social, you do not need to link private accounts together on Facebook in order to respond in the company’s name. You decide which of your team members are able to answer directly in Kundo.

 
Smart functions for better teamwork

See who is working on what, make notes, allocate a colleague, or mark for follow-up.

See and respond to Facebook reviews

See and respond to reviews of your products/services on Facebook.

Messenger, comments and posts

Kundo Social allows you to easily read and manage everything that is written directly on your Facebook page, on Facebook Messenger, or on your shared posts and pictures.

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How does Kundo Social work?

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1. Link your Facebook page to Kundo

It is easy to get going with Kundo Social. You can quickly link your Facebook page together with Kundo, and then choose who shall be able to respond on Facebook directly from Kundo’s dashboard.

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2. The customer writes to you on Facebook

Everything that is written to you on Facebook can now be seen directly in Kundo, and your editors can easily respond to comments and posts without needing to log in to Facebook.

3. New comments and messages are displayed as unanswered on your dashboard

You decide how you want to manage new questions in Kundo Social. Each question that is unanswered is clearly displayed, and you can see what other customers have written in the same thread. Comments and messages can be allocated among colleagues, and you can see who is working on what, what has been left unanswered for a long time, and what needs following up.

Why choose Kundo?

We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!

Personal service

To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.

Find out more about our service
Courses

As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.

Find out more about our courses
Expertise

What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.

Find out more about our expertise

Bring all your digital customer service together in one place

Kundo provides tools for all digital customer service channels. Conversations from all channels are brought together in the same place, providing you with a simple overview and more control.






 

 

Kundo Forum

Customer service available 24/7

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Kundo Mail

Collaboration in the same mailbox

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Kundo Chat

Smart and simple customer chat on your website

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Kundo Knowledge

Compile your questions and answers in a knowledge bank

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Kundo Social

Manage customer service on Facebook

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