Combine ticketing and self-service for better customer service

Gather all your digital customer services in one place. Reduce the number of questions to customer service, provide quick answers 24/7 and ensure that all tickets are handled efficiently.

  • Gather all your customer services on a single platform
  • Connect together different contact channels and get access to smart functions
  • Get a good overview and access to statistics from all channels
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Efficient ticketing

Keep track of your incoming tickets regardless of the channel they're from. With Kundo, you can efficiently handle tickets via chat, email, Facebook, Instagram and phone. Easily share knowledge with your colleagues via an internal knowledge bank.

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Fewer ticketing with self-service

Help your customers help themselves! With self-service from Kundo, you reduce the number of recurring tickets received by customer service and ensure that your customers quickly get answers to their questions - even when you and your colleagues are not available.

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Combine ticketing and self-service

Get access to the entire platform and link up your communication channels for more efficient customer service. Reuse support materials from your help center when responding to tickets and allow your customers to search for support materials in the chat function or at your help center before contacting you.

 

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Ticketing & Self-service

Get access to the entire platform and link up your communication channels for more efficient customer service. Reuse support materials from your help center when responding to questions and allow your customers to search for support materials in the chat or in your help center before contacting you.

  • 6 channels of your choice
  • 1 internal knowledge bank
  • 10 users
  • 1 help center with integrated forum
  • Personal Success Manager
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Why choose Kundo?

We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!


Personal service

To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.

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Courses

As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.

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Expertise

What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.

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We handle more than 1,000,000+ messages per month and over 20,000 users work in our systems every day.

Here are some of the organizations that have improved their customer service with Kundo: