Combine ticketing and self-service for better customer service

Gather all your digital customer services in one place. Reduce the number of questions to customer service, provide quick answers 24/7 and ensure that all tickets are handled efficiently.

  • Gather all your customer services on a single platform
  • Connect together different contact channels and get access to smart functions
  • Get a good overview and access to statistics from all channels
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Efficient ticketing

Keep track of your incoming tickets regardless of the channel they're from. With Kundo, you can efficiently handle tickets via chat, email, Facebook, Instagram and phone. Easily share knowledge with your colleagues via an internal knowledge bank.

Learn more about ticketing
 
 
 

Fewer ticketing with self-service

Help your customers help themselves! With self-service from Kundo, you reduce the number of recurring tickets received by customer service and ensure that your customers quickly get answers to their questions - even when you and your colleagues are not available.

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Combine ticketing and self-service

Get access to the entire platform and link up your communication channels for more efficient customer service. Reuse support materials from your help center when responding to tickets and allow your customers to search for support materials in the chat function or at your help center before contacting you.

 

Which channels are included?









 

 

Mail

  • Compile all your emails in one place
  • Ensure that no email is left unanswered
  • Use predefined answers for faster response
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Mail

Chat

  • Personal interaction
  • Quick processing
  • Simple and familiar interface
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Chat

Facebook

  • Manage incoming questions from Messenger and Facebook
  • No personal Facebook accounts are required
  • See everything that is written to you, all in the same place
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Facebook

Instagram

  • Manage incoming questions from Instagram
  • No personal Instagram accounts are required
  • See everything that is written to you, all in the same place
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Instagram

Log calls

  • Quick and easy to get started logging and tagging calls in Kundo.
  • Smart functions for collaboration, follow-up and case management.
  • Get clear statistics on your incoming calls.
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Calls

Internal knowledge base

  • Structured and searchable
  • Updated, quality-assured content
  • Easy access via a widget in Kundo's dashboard
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Knowledge

Help center

  • One route to customer service
  • Easy to update and change
  • A natural part of your website
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HelpCenter

Forum

  • Customer service available 24/7
  • Always relevant content
  • Reduce the number of repeated enquiries
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Forum

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Ticketing & Self-service

Get access to the entire platform and link up your communication channels for more efficient customer service. Reuse support materials from your help center when responding to questions and allow your customers to search for support materials in the chat or in your help center before contacting you.

  • 6 channels
    Channels

    Choose the communication channels that suit your needs. A communication channel can be an email inbox, a call log, a chat feed, a Facebook page, or an Instagram account. For example, if you want to use two email inboxes and one chat feed, this counts as three communication channels.

     of your choice
  • 1 internal knowledge bank
    Internal knowledge bank

    An internal knowledge bank allows you to easily publish guides in one place so that you and your colleagues can quickly search for the information you need.
  • 10 users
  • 1 help center
    Help center

    With a help center, you can create guides that answer your visitors’ most frequently asked questions. This enables you to provide 24/7 customer service and reduce the number of incoming cases.

     with integrated forum
    Forum

    The forum is based on user-generated content and is automatically updated when new questions are asked. This means the content is always up-to-date and relevant to your visitors.
  • Personal Success Manager
    Personal Success Manager

    A dedicated point of contact who will help you get the most out of using Kundo. Your Success Manager will help you during the full introduction of the platform, and will be there to assist you later on when you need support and coaching to achieve your goals.
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Why choose Kundo?

We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!


Personal service

To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.

Find out more about our service
Courses

As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.

Find out more about our courses
Expertise

What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.

Find out more about our expertise
 

We handle more than 1,000,000+ messages per month and over 20,000 users work in our systems every day.

Here are some of the organizations that have improved their customer service with Kundo: