Ticketing
Turn every colleague into your best colleague with next-generation case management. Generate drafts, summarize case history, and translate languages with AI. Make agents lightning-fast and consistent, regardless of who handles the ticket.
Customer service for the AI era. Built on your knowledge.
Kundo is an all-in-one customer service solution that combines ticketing and self-service in a single platform. AI keeps your knowledge up to date, answers customers directly, and ensures your team performs from day one.
Our new products:
New in Kundo
AI Forms
Shape your customer journeys. Answer cases before they're submitted. Get the right information from the start, regardless of case type. The next generation of forms is here.
"We have become much more efficient with Kundo! The result after implementation exceeded expectations."
Maria Guttormsson, Kavli
Next-generation service experiences – everything you need in one platform
AI that makes you more personal, not less
Many solutions offer AI that automates away the heart of great customer service. Kundo's AI instead gives your team the space to deliver personal support for more customers at a time.
Cases that are 90% resolved before you even see them
AI summarizes every customer's history and serves up ready-made, personalized responses written by your best team members — but tailored for each unique customer.
Self-service that updates itself
Turn your team's conversations with customers into new or updated knowledge, ready across all self-service channels — resulting in reliable self-service that never needs maintenance.
"We have made ourselves easily accessible and can communicate with our audience in an effective, simple, and personal way."
Sandra Wigfors, E-commerce Manager, Happy Homes
Sandra Wigfors, E-commerce Manager, Happy Homes
Integrations that take your customer relationships even further
With Kundo, you can easily integrate your systems — whether it's CRM, ERP, order management, or similar — to create a more seamless digital experience.
Not just a system. A network of customer service experts.
Let our team guide you with expert support and personalized service to ensure you get the most value out of Kundo. We understand that achieving success in customer service requires more than just a good product – that's why we offer a comprehensive solution focused on quick setup, personalized support, and continuous development.