Knowledge is the key to exceptional customer service experiences, for both your customers and agents.
Provide your agents with quick and accurate answers using AI search and automated responses based on your collective knowledge, so they can deliver fast and precise solutions to every customer issue. The result? Shorter handling times and smoother onboarding for new team members.
Increase the number of satisfied customers who are empowered to self serve and resolve their own issues, by creating an AI-driven self service experience that scales 24/7 and adapts to customer needs. The result? Fewer manual support cases, higher customer satisfaction, and increased employee satisfaction.
Kundo’s Help Center gathers all essential information and makes it available to your customers around the clock. By publishing knowledge openly, you create a resource where customers can quickly find answers and solve issues on their own, reducing tickets and relieving your customer service team.
The Help Center is more than a self-service solution – it’s a central source of knowledge for your customers. With all information in one place, it becomes easy to create, update, and maintain content, ensuring customers always have access to the latest information.
Additionally, the Help Center serves as the foundation for your AI-driven applications, such as AI chat and automated responses, making customer service even more efficient and scalable.
Our AI Chat serves as the customer's digital gateway to your company, offering 24/7 support that truly scales. By combining AI Chat with your knowledge platform, precise and relevant answers are ensured by automatically leveraging your collective knowledge. Customers can quickly resolve their questions on their own, offloading your customer service team and reducing the number of support cases.
With multilingual support, anyone can ask questions and receive answers in their own language, regardless of the language of the source knowledge. This creates a personalized and engaging customer experience, where language barriers are no longer an obstacle.
Kundo’s internal knowledge base centralizes all essential information, making it easy to create, maintain, and measure knowledge content. With quick access via our smart widget, your agents can efficiently resolve tickets and provide accurate answers.
Clear ownership structures make it easy to keep the content up-to-date. Through advanced analytics, you can see which articles are used, need improvement, or can be removed – all to optimize the customer experience.
Additionally, our knowledge base serves as the foundation for the AI assistant, which quickly finds relevant articles and generates AI-based responses to customer inquiries.
By using our knowledge platform to empower self service, companies can reduce the number of support tickets by up to 50%. By giving customers easy and quick access to the right information, they can solve their own questions, which eases the burden on the customer service team and frees up time for more complex issues.
With a centralized and well-structured knowledge platform, you can reduce onboarding time for new agents by up to 45%. Providing direct access to relevant information and clear guidelines enables new employees to quickly get started and deliver value from day one.
By offering service on the customers' terms with self-service solutions, you can improve the customer experience by up to 20%. At the same time, you ensure that cases requiring assisted service are handled faster, thanks to your agents having the right tools to work more efficiently. This creates a win-win situation where both customers and the support team are more satisfied and productive.
"Since we started using Kundo, we've seen a reduction in cases by 40 to 60%"
Camilla Fransson, Head of Customer Support, Hemglass
Camilla Fransson, Head of Customer Support, Hemglass
