Step 1: Collect
Knowledge Agent gathers knowledge from multiple sources in one place — documents, emails, intranet, website, and chats.
Knowledge Agent
The AI agent that brings your knowledge to life
Collect, refine, and update all your knowledge without manual maintenance. Always deliver reliable answers across every channel. Ensure continuity and quality in all communication and across all your AI initiatives.
“Our goal was to reduce the number of tickets by 25%. The fact that we almost immediately reduced them by 65% is amazing!”
Christina Bröthlin, Consumer contact, Arla Foods
Christina Bröthlin, Consumer contact, Arla Foods
Keep knowledge organized, clean, reliable, and up to date
Knowledge Agent works proactively to keep knowledge accurate over time. When new information is identified, it’s compared with existing knowledge to detect and update anything that’s become outdated.
Stop incorrect or unclear information before it’s published
When Knowledge Agent detects a conflict, an employee is brought in to verify which information is correct. The inaccurate knowledge is then removed.
Train better AI models
The winners of the AI era will be those best at structuring their data. Knowledge Agent powers Kundo’s other AI products while giving you the foundation to train better AI models moving forward.
1. Lack of consistent communication
Different colleagues give different answers, which reduces quality and trust over time.
2. Knowledge scattered across silos
Information is stored in documents, intranets, emails, and within individual employees.
3. It takes time to keep knowledge manually updated
Keeping a knowledge base up to date requires significant resources and is often forgotten, leading to outdated information.
From accessibility to reliability
Accessibility has long been the mantra for a great service experience. But in a world where AI makes it easier than ever to provide 24/7 service, accessibility has become a hygiene factor.
Instead, reliability is more important than ever. Who ensures the answers are trustworthy when everything happens automatically? That’s become our core mission at Kundo.
"I don’t dare to imagine what it would’ve been like if we didn’t have our self-service solution in place."
Veronica Karlsson Tapio, Business Developer, Department of Technology and Recreation Säffle – Åmål
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Veronica Karlsson Tapio, Business Developer, Department of Technology and Recreation Säffle – Åmål