Kundo Ticketing

Make every colleague your best colleague

Kundo Ticketing is case management for the AI era. Email, chat, phone and social channels in one view, AI support in every reply, and one click from a good answer to a new published knowledge article.

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Next-generation ticketing:

Reply Assistant

Pick a saved reply or generate a new suggested reply for every ticket with AI.

Automatic rules

Tag and route incoming tickets automatically, so manual triage disappears.

All channels in one place

Every channel lands in the same inbox: email, phone, social media and contact forms.

Translation

Work in your language even when the customer doesn't. Translate the customer's message and your reply right in the ticket.

Grammar

Polish the language in one click before the reply goes out. Keep the same standard whatever the pace and whoever is replying.

Ask for help

Bring a colleague into the ticket and keep ownership. Work together without passing the ticket back and forth.

Integrations

See order, stock and CRM data right in the ticket via Shopify, Salesforce, Microsoft 365 and more.

Summary

Never read through a ticket history again. Turn the whole thread into a short summary for quick context.

AI Reply Assistant

Never start from a blank reply

Get the best saved reply for every ticket, or generate entirely new replies based on existing knowledge. Translate languages and fix grammar.

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One shared inbox

All customer service in one place

Ticketing for forms, email, phone and social media. One inbox for every channel.

Handle email as tickets.

Manage every email as a ticket with history and an owner.

Reply in the channel the customer chose.

Reply in the channel the customer used, whether it was the phone, Instagram or email.

Full context. The right destination.

Send the right ticket to the right team with the right information from the start, instead of tickets bouncing around without ever getting solved.

Send to Agentic Help Center

Turn every good answer into a new article

Turn your best answers into finished knowledge articles that keep working for every future customer.

Create knowledge articles at the push of a button

Every closed ticket can be published to your Help Center as a finished article.

Your articles become the source AI cites

When customers look for answers in ChatGPT or on Google, you make sure the right information shows up there too.

Flag conflicts automatically

If new knowledge contradicts old knowledge, it gets flagged so you can decide which one is right.

Customers use more channels than ever. Your team shouldn't have to.

40%

of consumers use three or more channels for customer service (Airkit).

93%

satisfaction when the ticket is resolved in the customer's preferred channel (Kayako, 2026).

80%

of common customer service issues will be resolved autonomously by agentic AI by 2029, at 30 percent lower operating costs (Gartner, 2025).

Channels multiply and volumes grow, while few teams get to hire. What makes the difference is how much of the work happens in one view, with knowledge close at hand.

More than 500 customers in the Nordics:

"We've received more than 4,000 chats this year and can still keep response times low."

Caroline Haglind, Carlsberg Sverige

359%

more customers helped through AI Chat in six months at SKB.

Tradera Toyota Financial Services Arla Foods SKB Vasakronan Sveriges Radio SMHI Plantagen Hemglass Carlsberg

Frequently asked questions about Kundo Ticketing:

What is Kundo Ticketing?

Kundo Ticketing is the workspace for the customer service team in Kundo. Email, chat, phone and social channels are handled as tickets in one view, with AI support in replies, automatic rules, tags, assignment, CSAT and statistics. From here, a good answer can be published to Agentic Help Center in one click, which makes Workspace the place where your knowledge base gets built.

Which channels can we handle in Kundo?

Email, live chat and AI chat, phone via integration, and social channels such as Instagram and Facebook. Everything lands as tickets in the same queue, with history, owners and tags. The reply goes out in the channel the customer used. Customer satisfaction is 93 percent when the ticket is resolved in the customer's preferred channel (Kayako, 2026).

How does AI help the agent reply?

AI Drafts suggests a reply draft from your own knowledge, which the agent approves or edits. AI Summary summarizes long ticket threads, Translation translates customer and agent messages, and the grammar support fixes the language before the reply is sent. Agents can also give the AI free-form instructions for tickets that need more than the standard tools. Everything happens inside the ticket.

Will AI replace our agents?

No. The AI in Kundo Workspace supports the reply flow, and the agent makes the decisions. The gain is that routine questions get answered earlier, often already in chat or a form, so agents can focus on the tickets that need a person. Gartner expects agentic AI to resolve 80 percent of common issues by 2029, yet 87 percent of customers also demand a way to reach a person (Gartner, 2025 and 2026).

Which systems does Kundo integrate with?

Ready-made integrations exist for Slack, Microsoft 365, Shopify, Askås, Salesforce, Emarsys, Phonero, Ongoing WMS, Vitec and NetNordic BBS. Through Make, external data such as order status can be brought into AI answers, read-only. An open API lets you build your own connections to the stack you already have.

Can we handle sensitive cases and control permissions?

Yes. Customers can be verified with BankID where the case type requires it, so banks, financial services and the public sector can handle sensitive cases digitally. Permission levels for agent, supervisor and admin control who sees and does what. An internal knowledge base keeps routines and guidelines separate from what customers see.

How long does it take to switch to Kundo?

Two to six weeks to go live, depending on scope, without a dedicated platform admin. The team works in the same view whatever the channel, so there is one tool to learn, not five. Companies leaving an older system bring their history and contacts with them, and can start publishing knowledge from tickets in the first week.

How does a good answer become a help center article?

The agent writes the reply in the ticket as usual and then publishes it to Agentic Help Center in one click. The article can be reviewed before it goes live. The answer is written once and then works for every future customer, in the help center, in the AI chat and as a source for AI search engines. That is what sets Kundo Workspace apart from a regular ticketing system.