Keep track of your incoming tickets regardless of the channel they're from. With Kundo, you can easily handle tickets via chat, email, Facebook, Instagram and phone. With an internal knowledge bank, you can share information with your colleagues.
With Kundo, you can work efficiently with customer service by collecting all incoming tickets in one place. You get a clear overview of all tickets and can easily prioritize how you handle them.
Interact with your colleagues on incoming tickets without risking duplication of work or tickets falling through the cracks. With Kundo, you can easily assign each other tickets or write comments and questions to colleagues.
Get access comprehensive statistics to help you further develop and improve your customer service. In Kundo you can among other things, see the number of incoming tickets, how many tickets each employee responded to and response times. By categorizing tickets, you can gain valuable insights into your customers' questions and problems.
Take control of your mail by having all your inboxes in a single place, with easy access for you and your coworkers.
Each email address gets its own inbox in the platform.
For example: inbox@company.com and support@company.com have two different inboxes.
An internal knowledge bank allows you to easily publish guides in one place so that you and your colleagues quickly can find the information that you need.
En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.
We guide you through configuration and provide digital training videos in the tool so that you can get started with Kundo as quickly and as smoothly as possible.
In addition to email management, you will get a chat, social media, and phone calls in a single platform for more effective ticketing.
Choose the communication channels that suit your needs. A communication channel can be an email inbox, a call log, a chat feed, a Facebook page or an Instagram account. For example, if you want to use two email inboxes and one chat feed, this counts as three communication channels.
An internal knowdledge bank allows you to easily publish guides in one place so that you and your colleagues can quickly search for the information you need.
En kanal innebär att du kan välja mellan inkorg, koppling konto för social medier (Facebook, Instagram eller...) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.
A dedicated point of contact who will help you get the most out of using Kundo. Your Success Manager will help you during the full introduction of the platform, and will be there to assist you later on when you need support and coaching to achieve your goals.
We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!
To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.
As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.
What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.
We handle more than 1,000,000+ messages per month and over 20,000 users work in our systems every day.
Here are some of the organizations that have improved their customer service with Kundo:
