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Swedens most hassle-free customer service system

A system built for your needs – easy to get started with and deliver value.

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  • Collect all customer interactions in one system – manage all cases in one place

  • Work smarter, not harder – with AI and automation

  • From insight to action – elevate the customer experience with CSAT

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A seamless system built for your needs

In today's digital world, customers expect to reach companies through their preferred channel – whether it's Facebook, Instagram, email, phone, or live chat – and to have a seamless experience. With Kundo’s omnichannel ticketing system, you get exactly that.

By consolidating all customer communication into one system, you gain a centralized overview of every customer interaction across all channels. This ensures that nothing slips through the cracks and eliminates duplicate work. With AI-powered agent support and automation, you can resolve customer tickets faster, leading to higher customer satisfaction and increased efficiency.

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Efficient ticketing system with smart automation and collaboration

With Kundo's ticketing system, you centralize all customer communication in a GDPR-secure view, providing full control and ensuring that no cases get lost.

Through our smart automation features - such as tags, case statuses, ready-made response templates, and automated rules - you can streamline the handling of incoming emails, reduce response times, and increase customer satisfaction. Our AI assistant provides automatic suggestions for knowledge articles and generated responses based on the customer's query, making feedback both faster and more relevant.

With our smart collaboration features, you can easily request help, share internal comments, and collaborate in real-time to resolve cases efficiently.

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Statistics and valuable insights - all-in-one system

With Kundo's ticketing system, you gain direct access to statistics and insights across all your customer service channels, conveniently gathered in one place. This provides a clear overview and helps you quickly identify areas for improvement to enhance customer satisfaction.

By analyzing the number of incoming cases, response times, and team performance, you can optimize your team and boost efficiency. Our ticketing system also offers insights into case volumes, CSAT scores, and interaction history, enabling you to proactively respond to customer needs.

Gain detailed information on page views and performance based on tags, allowing you to track trends and swiftly adapt your strategy. With Kundo, you don’t just get data – you get actionable insights that help you improve the customer experience and deliver better results.

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Streamline work with AI-automation

By automating routines and repetitive tasks with AI, you can reduce manual work substantially. This frees up time and resources, resulting in a 30% reduction in manual effort. Your agents can instead focus on more complex, value-adding tasks, enhancing both efficiency and customer experience.

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Increase productivity with a centralized ticketing system

By implementing a centralized ticketing system, your teams can collaborate more smoothly and work more effectively. This leads to a 25% increase in productivity, enabling your team to resolve cases faster and handle customer interactions more systematically, strengthening both internal collaboration and customer satisfaction.

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Reduce costs with an efficient ticketing system

By consolidating all customer information and tickets into one system, companies can optimize workflows and reduce support costs. This results in a 20% cost saving, as more efficient processes and automation contribute to lower operational costs and better resource utilization.

“With Kundo, we no longer waste time sorting emails into separate inboxes – everything is seamlessly organized and far easier to manage”

Emma Franzén, Business Development Project Manager, Zinzino

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Emma Franzén, Business Development Project Manager, Zinzino

Some of our 500+ satisfied customers

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Mail

Smart and simple email management for smoother collaboration – work smarter, not harder, and boost your team's efficiency.

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Livechat

Quick and simple answers for satisfied customers – engage your visitors in real-time and build stronger relationships through chat.

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CSAT

Maximize the customer experience and make smarter decisions with CSAT - customer satisfaction surveys seamlessly integrated into our all-in-one solution.

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Future-proof your customer service