A system built for your needs – easy to get started with and deliver value.
In today's digital world, customers expect to reach companies through their preferred channel – whether it's Facebook, Instagram, email, phone, or live chat – and to have a seamless experience. With Kundo’s omnichannel ticketing system, you get exactly that.
By consolidating all customer communication into one system, you gain a centralized overview of every customer interaction across all channels. This ensures that nothing slips through the cracks and eliminates duplicate work. With AI-powered agent support and automation, you can resolve customer tickets faster, leading to higher customer satisfaction and increased efficiency.
With Kundo's ticketing system, you centralize all customer communication in a GDPR-secure view, providing full control and ensuring that no cases get lost.
Through our smart automation features - such as tags, case statuses, ready-made response templates, and automated rules - you can streamline the handling of incoming emails, reduce response times, and increase customer satisfaction. Our AI assistant provides automatic suggestions for knowledge articles and generated responses based on the customer's query, making feedback both faster and more relevant.
With our smart collaboration features, you can easily request help, share internal comments, and collaborate in real-time to resolve cases efficiently.
With Kundo's ticketing system, you gain direct access to statistics and insights across all your customer service channels, conveniently gathered in one place. This provides a clear overview and helps you quickly identify areas for improvement to enhance customer satisfaction.
By analyzing the number of incoming cases, response times, and team performance, you can optimize your team and boost efficiency. Our ticketing system also offers insights into case volumes, CSAT scores, and interaction history, enabling you to proactively respond to customer needs.
Gain detailed information on page views and performance based on tags, allowing you to track trends and swiftly adapt your strategy. With Kundo, you don’t just get data – you get actionable insights that help you improve the customer experience and deliver better results.
By automating routines and repetitive tasks with AI, you can reduce manual work substantially. This frees up time and resources, resulting in a 30% reduction in manual effort. Your agents can instead focus on more complex, value-adding tasks, enhancing both efficiency and customer experience.
By implementing a centralized ticketing system, your teams can collaborate more smoothly and work more effectively. This leads to a 25% increase in productivity, enabling your team to resolve cases faster and handle customer interactions more systematically, strengthening both internal collaboration and customer satisfaction.
By consolidating all customer information and tickets into one system, companies can optimize workflows and reduce support costs. This results in a 20% cost saving, as more efficient processes and automation contribute to lower operational costs and better resource utilization.
“Very often you hear that it's just plug and play. In this case it was 100% true.”
Stine Borden, Omnichannel Manager, Stormberg
Stine Borden, Omnichannel Manager, Stormberg
Smart and simple email management for smoother collaboration – work smarter, not harder, and boost your team's efficiency.
Quick and simple answers for satisfied customers – engage your visitors in real-time and build stronger relationships through chat.
Maximize the customer experience and make smarter decisions with CSAT - customer satisfaction surveys seamlessly integrated into our all-in-one solution.
