Work faster
By automating routines and repetitive tasks with AI, manual work is reduced. This results in a 30% decrease in manual effort, allowing you to focus on more complex tickets—improving both efficiency and the customer experience.
AI Ticketing
Make every colleague your best colleague
Next-generation ticketing for simple solutions to complex tickets.Generate drafts, summarize ticket history, and translate languages with AI.Make agents lightning-fast and consistent, no matter who handles the ticket.
Ticketing the way it’s meant to be in 2025
AI enables organizations to work with tickets in an entirely new way. AI Ticketing removes all friction across digital channels, reducing handling time and giving every employee superpowers.
Reply with a single click
Our AI quickly understands a ticket and generates a draft based on all internal knowledge and the ticket’s history.
Never scroll through a ticket history again
Get tickets summarized by AI with all the important details. No more scrolling, and no one has to wait for you to read through everything again.
Seamless access to every employee’s knowledge
All your employees’ responses are sent to our Knowledge Agent, which continuously refines and updates all knowledge and makes it available to everyone. If a colleague still needs to be involved, it only takes a single click right inside the ticket.
Everything in one place
By bringing everything together in one system, you work more efficiently. This leads to a 25% increase in productivity, allowing you to resolve tickets faster and handle customer interactions more effectively.
Reduced costs
By optimizing workflows, support costs decrease by 20%. More efficient processes and automation lead to lower operational costs and better resource utilization.
“No matter what role you have in the company, you work in Kundo. Kundo is our central hub.”
Kim Hedemyr, Head of Customer Relations, Sweef
Kim Hedemyr, Head of Customer Relations, Sweef