Collaboration in the same mailbox

Kundo allows you to easily work together in the same mailbox. You gain full control over all incoming mail, and can easily process several cases without missing anything out.

  • Compile all your emails in one place

  • Ensure that no email is left unanswered

  • Use predefined answers for faster response

Compile all your emails in one place

Take control of your emails by bringing together all your inboxes and emails in one place.

 
 

Smart case management

Allocate a case number to incoming email to facilitate collaboration and shorter response times.

Ownership of conversations

See who is working on what, and who is responsible for responding.

 
Automated rules for efficient processing

Automated rules allow you to decide in advance how incoming emails are to be allocated among your team.

Predefined answers for faster case management

Save time by using predefined responses to frequently asked questions.

User-friendly control panel

Kundo Mail is managed using the same, easy-to-use control panel as other products from Kundo.

Why choose Kundo?

We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!


Personal service

To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.

Find out more about our service
Courses

As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.

Find out more about our courses
Expertise

What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.

Find out more about our expertise