Your company’s voice and tone
With personalized greetings and tailored interactions, inspired by your tone and style, we create an AI chat that strengthens your brand.
Immediate service and exceptional customer experiences with AI Chat
A new way to deliver service that drives results for customers, agents, and leaders.
Support throughout the journey
Our AI Chat never leaves customers stranded. By providing guidance at every step directly in the chat, we lower the threshold for self service while offering seamless access to assisted support when needed. This means customers can quickly resolve their issues on their own but always have a helping hand close by if they need it. With the AI Chat, you meet the growing demand for immediate support and create a seamless customer journey.
Accurate answers and engaging dialogue
Accurate answers and engaging dialogue – an AI chat that adapts to each customer. With our AI chat, your customers not only receive precise answers but also enjoy an engaging dialogue that builds trust. By using your own knowledge base and website as a foundation, the AI chat ensures that customers always receive correct and relevant answers – tailored to their specific needs and location on the website.
Unlike traditional chatbots, which only follow fixed response trees, our AI chat engages customers by asking questions, offering choices, and adapting responses based on previous conversations. This creates a more personal and dynamic experience that enhances user trust and encourages self service.
Tailored experience – AI Chat that reflects your brand
With our AI chat, you can create a fully personalized customer experience that reflects your brand in colors, fonts, and tone of voice. By customizing the chat to your unique preferences, you ensure a consistent and professional interaction – whether the customer is in a good or bad mood. The AI chat maintains a positive and engaging tone, which reinforces your brand and creates a unified experience every time. With our solution, you can not only respond quickly but also deliver an experience that feels personal and unique to your customers.
Multilingual service – AI Chat that breaks language barriers
Our AI chat offers multilingual service, allowing your customers to ask questions and receive answers in their own language – regardless of the language in which your knowledge base, information, or website is written. This ensures that all customers receive accurate answers, regardless of their language skills, and increases accessibility for a broader audience. By breaking down language barriers, you can meet the diverse needs of today’s customers and create a more inclusive customer experience.
88% of customers want to help themselves – make it possible with AI-driven self service
Kundo's AI chat sets a new standard for self-service, enabling you to provide your customers with exactly what they want – fast and easy access to answers, 24/7. With an AI solution that guides and delivers accurate responses directly in the chat, you can create a smooth and efficient customer experience that strengthens loyalty and empowers customers to take control of their inquiries, meeting the growing demand for self service solutions.
Streamline support and save with AI-driven self service
By implementing AI chat, companies can reduce incoming inquiries, leading to increased efficiency and cost savings. Companies are expected to save over $11 billion annually by 2025 by automating common customer questions and providing faster, more accurate responses. This frees up time for your team to focus on more complex issues, driving long-term productivity.
Meet customer demands with AI-driven 24/7 support
Today, 50% of customers expect 24/7 support access and self service that promptly meets their needs. With an AI chat, you can meet these demands and offer instant responses, which relieves your customer service teams. By automating support around the clock, you can streamline service and ensure customers always get help when they need it, strengthening both customer satisfaction and team efficiency.
Optimize your customer service and create value with AI Chat
Our AI Chat is a powerful solution for streamlining your customer service and creating better experiences for both customers and agents. By implementing our AI Chat, you can reduce support inquiries by 50%, relieving your teams and freeing up time from repetitive questions.
With a 52% increase in employee satisfaction, your agents have more space to focus on meaningful customer interactions, boosting engagement. Additionally, customer satisfaction improves by 20% through faster and more accessible self service, meeting today’s high expectations. With our solution, you create a more efficient and appreciated customer service experience.
Responsible AI – safe and transparent customer service
With Kundo’s AI chat, you get responsible AI that builds trust by using transparent sources. Your customers can always see where the answers come from, ensuring that the information is accurate and reliable. Security is our top priority – we strictly adhere to GDPR, meet accessibility requirements (AA), and store all data within the EU. This guarantees safe use of our solution, allowing you to meet customer needs with confidence and assurance.