Maximize the customer experience and make smarter decisions with CSAT
Customer satisfaction survey seamlessly integrated into our comprehensive solution.
CSAT as a strategic tool for your customers, agents and leaders
In today’s competitive market, exceptional customer service is often crucial to retaining loyal customers. To meet ever-growing expectations, tools that provide both insight and control are essential. This is where Kundo’s CSAT solution comes in – a strategic tool that not only measures customer satisfaction but also empowers you to take proactive actions.
With Kundo’s CSAT, you can continuously measure and understand how satisfied your customers truly are, whether they contact you via email or chat. But it’s about more than just data – it’s about turning insights into smarter decisions and creating a better customer experience. Our tool helps you coach agents, improve workflows, and gives your leaders a clear overview to make impactful strategic decisions.
Transform customer interactions into insights – and act before it’s too late
Many companies lack insight into which customers are dissatisfied, and without measuring customer satisfaction, it’s challenging to detect issues before they escalate. Small frustrations can quickly grow, leading customers to turn to competitors. In fact, companies that don’t follow up on customer satisfaction are 60% more likely to receive more complaints, which can impact both customer relationships and team efficiency.
CSAT addresses this by turning each customer interaction into valuable insights. You gain a clear picture of customer experiences and can act proactively to swiftly address issues before they grow. With continuous follow-up, you can strengthen relationships and ensure your customers remain satisfied.
Take timely action and strengthen customer relationships
Customer satisfaction is crucial – 75% of customers are willing to switch companies after just one poor customer service experience. This means that three out of four customers won’t give you a second chance, which can lead to lost revenue and a damaged reputation. Despite this, only 29% of companies regularly measure customer satisfaction in their customer service channels, leaving many blind to important signals.
With CSAT, you have the opportunity to capture these warning signals in time. By measuring and analyzing customer experiences, you can take proactive steps to address issues before they lead to customer churn. This way, you can not only save relationships but also build stronger loyalty and positive word of mouth.
Feedback that boosts both team and customer satisfaction
When discussing customer experience improvement, it’s easy to overlook the team behind the service. To effectively coach and develop your customer service agents, you need a clear view of their performance in each customer interaction. Without insights into the customer experience, it’s challenging to provide relevant feedback and elevate service levels.
Studies show that 68% of customer service managers see increased team motivation when using CSAT for real-time feedback. This type of immediate feedback not only provides a motivational boost to employees – it also gives them the opportunity to quickly correct mistakes and improve their service on the spot.