Kundo Forum

Customer service available 24/7

Reduce the number of enquiries to your customer service with your own enquiry forum! Kundo Forum allows you to offer 24/7 customer service, with your most frequently asked questions gathered together in one place.

  • Customer service available 24/7

  • Always relevant content

  • Reduce the number of repeated enquiries

Self-help available 24/7

Your visitors have 24/7 access to the forum, and it is easily accessible on mobiles, tablets and computers.

 
 

User-generated content

The forum is easily updated when new questions are asked, ensuring it always remains up-to-date and relevant for your visitors.

Personal customer service

Create a greater feeling of personal engagement, without it taking more of your time! Get to know your customers via feedback, praise and suggestions for improvement.

 
An enquiry forum that reduces the number of repeated questions

The enquiry forum quickly reduces the number of recurring questions by making common responses and information available to many people.

Tools for follow-up and statistics

Kundo’s tools give you a statistical overview that helps you to follow up on the number of cases, frequently asked questions and opportunities for improvement.

A cloud service that doesn’t require any development

Kundo Forum is a cloud-based service that is updated by us. This leaves you free to focus on providing the very best service.

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How does Kundo Forum work?

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1. We create a customer forum

We help you to quickly set up a forum on Kundo, and ensure that the forum is adapted to match your graphical profile. We hold start-up meetings and train your customer service team, and we show you how to provide clear links to the forum on your website to create the best effect. All our training can be conducted at your premises, and can be provided in either Swedish or English!

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2. The customer searches among existing questions and answers

The customer accesses your forum via your website or by searching in Google. A clear search function leads the customer to existing questions, so in most cases the customer will not need to contact you.

3. The customer can add a new post

If the customer is not able to find the answer to their question, or if they just want to contact you anyway, they can easily add a new post to the forum. You can decide whether the post is automatically published or must first be reviewed by you.

4. New posts and comments are displayed on the dashboard

Your team members will see unanswered posts and new comments in Kundo’s dashboard overview. Symbols indicate who is working on what, whether posts have been left unanswered for long, etc. Conversations can be allocated, followed up and categorized. You have full control over the customer dialogue, and you decide what is to be displayed in the forum and who is able to publish new posts.

5. History and statistics

The statistical overview shows the number of posts and comments, response times, which customers are the most active in the forum, etc. Monthly reports are sent out with a clear summary of the activity during the past month. We at Kundo can help you to customize your reports.

Why choose Kundo?

We know that the provision of top quality customer service is dependent on more than just having the best tools. We therefore want to help you to succeed in all aspects of your customer service. Find out more about our entire range here!

Personal service

To ensure you get maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have.

Find out more about our service
Courses

As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels. For example, we offer courses in customer service via chat and social media.

Find out more about our courses
Expertise

What are the latest trends and observations in the industry? How are your competitors working? At Kundo, we always work hard to help you to keep up to date with all the developments in the customer service industry. We provide you with advice, knowledge and inspiration.

Find out more about our expertise

Bring all your digital customer service together in one place

Kundo provides tools for all digital customer service channels. Conversations from all channels are brought together in the same place, providing you with a simple overview and more control.






 

 

Kundo Forum

Customer service available 24/7

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Kundo Mail

Collaboration in the same mailbox

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Kundo Chat

Smart and simple customer chat on your website

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Kundo Knowledge

Compile your questions and answers in a knowledge bank

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Kundo Social

Manage customer service on Facebook

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