Future-proof your customer service with a all-in-one self service solution.
Our AI Chat serves as the customer's digital gateway, offering 24/7 support that scales to meet your needs. By automating common questions and providing accurate answers, you can quickly reduce the number of cases and ease the workload on your customer service teams. Customers receive the tailored experience they expect, regardless of the time of day or their preferred language, thanks to multilingual support.
The AI Chat is more than just a simple chat feature – it’s a central solution that connects all your digital customer service channels. With engaging dialogues and precise responses, customers receive efficient and personalized service, enhancing customer satisfaction, loyalty, and operational savings.
Kundo's self service solution, Forum, combines the best of assisted service and self-service into one powerful tool. The Forum creates a dynamic, engaging resource where past questions and answers are easily accessible through a simple search. If customers don’t find the answers they need, they can easily post their own question, reducing repeat inquiries and easing the workload on your team.
By openly publishing questions and answers, you build a continuously updated, user-generated knowledge base that strengthens customer trust and enables them to support each other – fostering community and increasing loyalty to your brand.
Kundo's Help Center is a central platform for 24/7 customer support, allowing your customers to quickly find answers to their questions. By openly publishing knowledge, you create an accessible resource where customers can easily search for answers and resolve their issues independently, reducing recurring inquiries and easing the load on your customer service team.
With our solution, you get a centralized knowledge platform that is easy to create, maintain, and update. By gathering everything in one place, you ensure that your customers always have access to the latest and most accurate information.
"Our goal was to reduce the number of tickets by 25%. Achieving a 65% reduction almost immediately is amazing!"
Christina Bröthlin, Arla Foods
Christina Bröthlin, Arla Foods
When self service solutions don’t meet expectations, it leads to frustrated customers who may quickly lose trust. By offering an efficient and intuitive self service solution, you empower your customers to find answers on their own, whenever they want – creating a smoother customer experience that fosters loyalty.
By using AI-driven self service solutions that automate common customer inquiries, such as chatbots and intelligent self service tools, companies can both reduce costs and provide faster, more accurate responses.
More than half of customers today expect companies to offer 24/7 support and self-service options. As demands grow and customers seek instant answers on their terms, customer service teams face increasing pressure to deliver fast, accessible, and efficient service.
