Simple case management
Effortless customer service – a system built for your needs, where you can get started easily and collaborate smarter.
Future-proof your customer service
Everything you need in one system for the perfect service mix.
Your complete knowledge platform
Centralized, easy to maintain, and designed for smarter customer service that connects agents and customers.
Self service on the customer's terms
Increase customer satisfaction and reduce support pressure with AI-driven self service that enables customers to solve their own issues.
"No matter what role you have at Sweef, you work in Kundo. Kundo is the central hub for us."
Kim Hedemyr, Head of Customer Relations, Sweef
Kim Hedemyr, Head of Customer Relations, Sweef
A smooth system built for your needs
Kundo provides a seamless omnichannel experience that makes it easy to get started and deliver value right away.
With a focus on user-friendliness and simplicity, the system is designed to meet your needs without unnecessary complexity. Here, your team can work smarter, not harder, creating a smooth and efficient customer service experience for both customers and agents.
The power of collaboration
Empower your team through effective collaboration, engagement, and self-leadership.
With features like “Request Help,” task assignment, and case collaboration, it becomes easy to share knowledge, allocate cases, and work together to resolve customer inquiries faster and more smoothly. Integrated insights and direct customer feedback enable your team to act proactively and deliver top-notch customer service.
Work smarter, not harder
Unlock your team’s full potential with a solution where smart work is the new standard.
With features like tags, case status, AI assistant, automated rules, and ready-to-use response templates, it’s easy for your team to work more efficiently and focus on what truly creates value. Automate repetitive tasks and equip your agents with the tools they need to deliver faster and more consistent responses to your customers.
Seamless integrations for more efficient customer service
With Kundo, you can easily integrate your systems, whether it’s CRM, order management, ERP, or similar platforms, to streamline workflows and create a cohesive digital experience. By connecting your CRM, you can access a customer card directly in Kundo, consolidating all customer information in one place. This makes it easy for your agents to provide fast, personalized support based on accurate and relevant data.
Our integrations through Make help automate processes and optimize workflows, freeing up time for your team and enhancing both productivity and customer satisfaction.
Seamless integrations for more efficient customer service
With Kundo, you can easily integrate your systems, whether it’s CRM, order management, business systems, or similar, to create a more efficient workflow and a cohesive digital experience. By connecting your CRM, you can access a customer profile directly in Kundo, centralizing all customer information in one place, making it easy for your agents to provide fast, personalized support based on accurate and relevant information.
Our integrations via Make help you automate processes and optimize workflows, freeing up time for your team and improving both productivity and customer satisfaction. With Kundo as a central part of your system landscape, you can manage cases more efficiently, get more done in less time, and create a seamless experience for both customers and teams.
Your goal, our mission – we're with you every step of the way
At Kundo, we know that successful customer service requires more than just the right tools – it requires expert support, insights, and continuous inspiration. That's why we offer a complete solution with rapid setup, personal support, and ongoing development, ensuring you get maximum value from Kundo.
Beyond tools and support, you gain access to inspiration and insights through our webinars, blogs, and events, where we share trends and tips to help you deliver world-class customer service.