New AI Forms

The form that answers before you hit send

AI Forms ask the right questions for each case type and often answer straight from your own knowledge. Whatever still gets submitted arrives complete.

Book a demo

Next-generation forms:

Answers before it becomes a ticket

If the question has been answered before, the customer gets the answer before the form creates a ticket.

Conditional fields

Show only the fields that are relevant to the customer's case.

One form per case type

Build one form for complaints, one for returns and one for bookings, each with its own questions.

Text, choices and attachments

Collect text, choices and files in the same form, so receipts and photos come along from the start.

Automatic routing

Send the ticket to the right team automatically, without manual triage.

Works behind a login

Use AI Forms on My Pages and in member areas.

Multiple languages in one form

Take questions in the customer's language with one set of forms for every market.

Live with one script

Create the form in Kundo and paste a script into your site. No developer work needed.

AI answers

Answer customers right in the form

Knowledge Agent reads your published answers and answers the customer's question while they fill in the form. If the answer already exists, the ticket never happens.

Real deflection

Help more customers with AI, even those who think they need to talk to a person.

Answers that sound like you

Adapt the tone of the form's answers to your brand.

Put the form where the question comes up

Use the form on its own, or let the chat open it when needed.

Book a demo

Tailor questions to the case type

All the information. From the start.

Split by case type

Build one form per case type, with that case type's questions.

Adapt the fields to the answers

Show only the fields that are relevant to the customer's case.

Require what the ticket can't do without

Make the critical fields mandatory before submission.

Customers want to help themselves. Most don't get the chance.

14%

of customer service tickets are resolved through self-service today, even though 61 percent prefer it for simple questions (Gartner 2025, Salesforce 2025).

77%

say bad self-service is worse than no self-service at all (Higher Logic, 2024).

80%

of common customer service issues will be resolved autonomously by agentic AI by 2029, at 30 percent lower operating costs (Gartner, 2025).

Self-service rarely fails because customers don't want it. It fails because the knowledge isn't there when the question is asked.

More than 500 customers in the Nordics:

"Since we started using Kundo, we've seen a 40–60% reduction in tickets."

Camilla Fransson, Head of Customer Support, Hemglass

359%

More customers helped through AI Chat in six months at SKB.

Tradera Toyota Financial Services Arla Foods SKB Vasakronan Sveriges Radio SMHI Plantagen Hemglass Carlsberg

Frequently asked questions about AI Forms:

What is Kundo AI Forms?

Kundo AI Forms are dynamic contact forms that answer the customer's question before it's submitted, based on your own published knowledge. The fields adapt to the case type, and whatever still gets submitted goes as a complete ticket to the right team in Kundo Workspace. The forms are part of Kundo Reach, together with Agentic Help Center and AI Chat.

How can a form answer before it's submitted?

When the customer describes their case, Kundo's Knowledge Agent searches your published answers and shows the answer right in the form. If customers find what they needed, they stop there and no ticket is ever created. If the answer isn't enough, the form is submitted as usual, with the question and the suggested answer attached for the agent.

How is AI Forms different from a regular contact form?

A regular contact form takes a free-text question and creates a ticket whatever the question is about. Kundo AI Forms first try to solve the question, then adapt the fields to the case type and require what the ticket can't be solved without. You see the difference in two metrics: fewer incoming tickets, and fewer rounds of follow-up questions on the ones that still come in.

What happens to questions the AI can't answer?

The ticket goes on to a person with everything attached: the question, what the AI answered and every field filled in. The customer never starts over. Customers clearly expect that path: 87 percent say companies using generative AI must offer a way to reach a person (Gartner, 2026).

Can we have different forms for different case types?

Yes. One form per case type is the whole point: complaints, returns, bookings and fault reports have different questions and need different information. Fields can also be conditional, so the customer's earlier answers decide what's shown next. Submitted forms can be routed automatically to the team that owns the case type.

Do the forms work behind a login and in multiple languages?

Yes to both. AI Forms can be used publicly, on My Pages and in member areas, and take questions in the customer's language even when your knowledge is written in another. That means one set of forms covers several markets. In logged-in areas, answers are based on the content behind the login.

How do we get the form onto our website?

The form is built in Kundo and added to your site with a ready-made embed script, with no developer work. Fonts and colors are matched to your brand so the form looks like the rest of the page. A Kundo implementation takes two to six weeks to go live depending on scope, and doesn't require a dedicated platform admin.

What does it take for the AI answers to be good?

Published knowledge. The AI answers in the form are built on your own articles, pages and documents, so their quality follows that material. AI4SP's (2025) figure is clear on this: 95 percent of AI failures are caused by fixable gaps in knowledge management, not by the model. Companies that already have a help center don't start from zero.