Gather all your customer service channels in one place - Kundo launches Instagram comments!

Do you also lack an overview of the questions your customers ask in all your channels? You're not alone! Customers are not only getting in touch via email and telephone anymore but rather expect you to be available in their channels. This is one of the biggest challenges for customer support teams, and with the help of Kundo you can not only keep track of emails and log calls, but also easily handle the questions asked via your social media channels.

With the help of our ticketing functions, you have long been able to manage the most common contact routes to customer service. Recently Kundo released, among other things, the call log to help you keep track of what the phone calls are actually about. Now, in addition to comments on Facebook posts, conversations via Messenger and Instagram DM, we have also launched the ability to handle comments on Instagram posts! This means that you can now skip Meta Business Suite and use Kundo for all your customer contacts on Instagram and Facebook.

In Kundo, you will receive the posts you have made on your respective Instagram accounts as soon as someone has commented. You can directly respond to the comments and thereby streamline and take ownership of the issues that you are experts at dealing with. We believe this leads to happier customers who get quicker and more accurate answers to their questions. You can also follow up statistics on how many comments you have received, how many you have written yourself and which editors are most active in each channel. Of course you can use appreciated tools such as ask for help, assign colleagues, set a follow up date etc.

Contact your Customer Success Manager or Account Manager to turn on Instagram comments today! If you already have other social channels in Kundo, you can add Instagram comments yourself by following this guide.