New in Kundo - January to March
Here is a summary of the new features and improvements we built in Kundo during Q1 2023!
The "Ask for help" feature can be used when you need to ask question to someone who does not have a Kundo account. We are now improving the feature to ensure that it can be used by even more organizations!
The Ask for Help feature is a much appreciated feature that has been around for a long time in Kundo. It allows you to start a side conversation connected to a customer issue, with any email address.
Previously, a "notice email" has been sent to the email address you enter, with a link to Kundo where the person answers. But there are some challenges with that approach:
All of these five issues have been resolved through the new version of Ask for Help that is now being launched.
The feature looks just like before, and is found in the same place as before, so no change there.
Let's say that we send an email to Håkan at the warehouse of a distributor to ask about a specific product. The only change when sending a question is that you can now enter a subject for the question, which is sent as a subject line in to the e-mail address you enter.
When the question is then sent, the various questions are organized into something we call "conversations" directly below the form. Each konversation card is updated when an answer arrives, so that the latest that happened can be seen directly in the card. Click on a conversation to see the full history.
To illustrate several parallel conversations, say we also start a conversation with the finance department by filling out the form in the same way as above, to another email address. This is what it might look like:
On the recipient's side, the email goes off as a normal email, and the recipient responds to it as a normal email.
Let's say that Håkan in the warehouse responds to the email. The conversation in Kundo is updated with the latest email:
When you click on a conversation card, you see the entire conversation with that person. And can send an answer to Håkan if needed.
Letting the recipient answer our email will be a much better experience, both for the person asking the question, and for the person answering.
In conclusion, we would like to thank all the customers who were early test customers for this feature, and helped us with invaluable feedback that made it better!
If you have questions or thoughts, feel free to contact customer@kundo.se!
Here is a summary of the new features and improvements we built in Kundo during Q1 2023!
We are leaving a wonderful summer behind us and moving into an equally wonderful autumn and winter...
The summer is here with wonderful sunshine and warmth! What can be better than to take a break and...