New in Kundo - April to June
Time to look back on an exciting second quarter 2021. Here is what happened in Kundo during April...
Now it's time to look back on everything that happened in Kundo in the last quarter. Here is a summary of the improvements we made during July to September 2021.
Valuable insights with the Customer Barometer
A brighter and more modern Kundo
Different contact forms for different e-mail addresses
Small but important improvements in Kundo
As part of our AI initiative, we have launched the Customer barometer for Kundo Mail. The customer barometer automatically analyzes the tone of voice in incoming e-mails and can give you valuable insights!
Maybe you've seen that Kundo look a little different these days? We renew Kundo through a brighter, more modern design.
In Kundo Knowledge and Kundo Help Center, it is possible to add contact forms through which your customers can contact you. It is now possible to create several different forms that can be used to send emails to several different email addresses.
Now it is possible to export the tag statistics in Kundo to Excel, just like all other statistics. This makes it possible to process the tag statistics further and spread it to others in the organization.
Some time ago, we introduced Events in Kundo where it is possible to follow what happened in a case. Now you can also see when a conversation has been assigned to someone or when an assignment is deleted.
Time to look back on an exciting second quarter 2021. Here is what happened in Kundo during April...
Do you also lack an overview of the questions your customers ask in all your channels? You're not...
We're now launching several improvements in working with tickets in Kundo. Both around...