New in Kundo - July to September
Now it's time to look back on everything that happened in Kundo in the last quarter. Here is a...
Time to look back on an exciting second quarter 2021. Here is what happened in Kundo during April to June!
Link to Knowledge base guides from Kundo Mail
Start with the most important - change priority
Improved mobile experience for Kundo Chat
Authorization - control who gets to see what
Small but important improvements in Kundo
With Kundo Help center, you can gather a knowledge base for self-service and contact information for all other customer service channels on one page, integrated with your website. Customer service can easily update the information when needed, without having to involve others.
To make it easier for you to collaborate and communicate in Kundo, we have replaced the previous function Notes with Comments. For each comment, it is possible to see who wrote it and when - together they form a communication history for the case.
Do you use both Kundo Knowledge and Kundo Mail? You can now reduce the response time by reusing the knowledge that you have built up in your knowledge base by simply linking to a guide when you respond to an email.
Priority in a conversation has previously only been governed by automatic rules. But now it is possible to manually change the priority of, for example, an email or forum post that is in Unanswered. Conversations with the highest priority end up at the top. That way you can ensure that you always work on the most important things first!
For many of our customers, a large part of their visitors chat using a mobile phone. We have now made it easier and better to chat on mobiles:
Sometimes it is important to be able to go back and see what has happened to a case in Kundo. We have now started building an event log where you can see the history of each conversation. To begin with, the following information is visible:
This is just the beginning - more events will be added to the event log!
It is now possible to decide who should have access to what in Kundo. Control who should be allowed to change settings for the account, settings for your channels and who should be able to see the statistics.
Now it's time to look back on everything that happened in Kundo in the last quarter. Here is a...
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